About Royal York
Property Management

Subject: Complaint Regarding Rude and Unprofessional Security Behavior Date: October 11, 2024, Evening To Whom It May Concern, I am writing to formally lodge a complaint regarding the conduct of one of your security guards, an Indian male, who was on duty on the evening of October 11, 2024. Upon visiting the security desk to inquire about my package, which was marked as delivered and signed for at the security office, the guard claimed that my package could not be found. His response was not only dismissive but also extremely rude and unprofessional. He mocked me during our conversation and shifted the blame entirely to me, stating that it was my fault for “losing packages twice” and that it had nothing to do with him. I am deeply disappointed by his condescending attitude and the way he handled the situation. This is not the level of service or professionalism I expect from the security staff in a building of this caliber. I hope this issue can be addressed immediately, and appropriate action taken to ensure such behavior does not occur again. I would appreciate a prompt investigation and response to this matter. Sincerely, Yuxin Cheng

Laurent has been amazing to work with, very courteous and efficient. Any questions I have had are always taken care of. Looking forward to a great relationship with Royal York

These guys are awesome to work with. Lorent was very informative, efficient and answered all our questions. The process wall smooth and quick. I would definitely recommend.