Benefits of conducting tenant satisfaction surveys in Ontario

The tenant satisfaction survey is, therefore, an important practice for property management companies or landlords seeking to improve tenant relations and property management in general. Being among the leaders in property management and leasing in Canada, Royal York Property Management understands the necessity of conducting such surveys. With over $10.1 billion in our portfolio and more than 22,000 properties, we have seen how tenant satisfaction surveys ensure improvements, decrease turnover rates, and increase tenant retention.  Following are the various advantages of tenant satisfaction surveys, using the latest insights and data from 2024.

Understanding Tenant Needs

Tenant satisfaction surveys identify what the tenants need and expect. Through tenant survey responses, property managers can know if there is any deficiency in maintenance services, if more amenities are required in the property, or if the line of communication is effective enough.By knowing what the tenants need, one can make an informed decision guaranteed to meet the expectations of the tenants and enhance their living experience.

Improving Tenant Retention

High tenant turnover is costly for an owner. Regular satisfaction surveys will help the landlord identify and solve problems before they go out of control.