Customer Reviews for Royal York Property Management

Royal York Property Management appreciates all recommendations and client referrals that have been given to us by keeping a strong and reliable reputation. When a property owner or tenant takes the time to rate our company, we take each review and feedback into consideration to keep our clients happy and deliver a peace of mind. Royal York takes pride in our ratings that have been verified by third party companies such as Google Reviews, Homestars, Yellowpages, 411.ca, Better Business Bureau (BBB) and several other review platforms where we have been rated by our clients. We have also been awarded as Top Property Management company by TorontoBlogs, TheBestToronto, ThreeBestRated and Clutch. If you can take a few moments to write a review and give us your feedback, it would be greatly appreciated.

Rating Overview


4.9/5

1575 ratings
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What our clients have to say about us...

Recent Reviews

    Matt

    23 February, 2023

    Maintenance department helped me assess this situation where water was leaking in the bathroom, they sent a handyman immediately. I really was not excpecting this and dont know how it happened. I believe it was a water pipe that took off from under the sink. Anyways it didnt take long when the handyman came and repaired it. A true lifesaver thank you Royal York PM.

    Review source

    Christopher

    23 February, 2023

    I like their properties but the website sometimes glitches from page to page. I finally was able to send my documents for review. Seems like a good company.

    Review source

    Nadia

    23 February, 2023

    The property is really clean thankfully. Properties look beautiful on their website and also on videos but I wanted to see it by myself so I booked a showing. Went through all the process and was greeted by a leasing agent I think it was Laurie. SHowed me around the condo and i was obssessed with it. I rented it out and currently living there since 2021. Thank you!!

    Review source

    Michael

    23 February, 2023

    I could not manage my property on my own so I left it to royal york PM deal with all the procedures. A friend of mine from work recommended them to me so I told myself why not give it a chance. Im almost 45 and I don't have time to deal with the property I have in brampton. They do a pretty decent job. They managed my property for about a year and I had a good experience overall.

    Review source

    Melanie

    23 February, 2023

    I was greeted by the best agent ever, Sladjana!!! she was a charm when we worked on finding me a unit in Brampton. She was very eloquent and was explaining everything in detail. I really appreciate that when Im doing business with a company. The staff here is always friendly. Greatt job you guys!! :)

    Review source

Most Recent Reviews

Anonymous

29 December, 2022

Great folks all around here at RY Property Management. Efficient, responsive and genuine.

Anonymous

29 December, 2022

Royal York Property Management helped me when I was most stressed about finding a new home. They were honest. I would definitely recommend them!

Murphy

29 December, 2022

I was with RY Property Management for 2 years just left the property about 2 months ago. Nureen and the group were great to work with. We always had good communication. Any maintenance issues were handled quickly and affectionately. I would definitely recommend this group.

Williams

29 December, 2022

I have been working with Royal York Property for 2 years now and they are the best property management company I could ask for. Olger has managed all of my rental properties since 2020 and has been nothing but excellent. He responds to emails in a timely fashion, is always available if I need him, and is so knowledgeable about the rental industry.

Garcia

29 December, 2022

Royal York Property Management is a fantastic property management company, I would highly recommend them. They have had great communication with me as an owner and also with our tenant. They also handle any maintenance issues immediately.

Anonymous

29 December, 2022

You know they're reliable when literally every well-off friend of yours rents through Royal York haha.

Richard

29 December, 2022

I worked with Lisa a few months ago and she was fabulous! Lisa was extremely responsive, professional, and very enjoyable to work with. Plus she helped get me into my dream apartment! She was such a pleasure to work with. Highly recommend.

Anonymous

29 December, 2022

You can rent the house safely. Good company

Muller

29 December, 2022

They are super helpful and attentive!

David

29 December, 2022

Nureen was very communicative and helpful from the beginning of our process with touring the home and scheduling appointments. We very much appreciated her timely responses and going above and beyond to make sure we were happy with our new apartment.

Donald

29 December, 2022

I had a great experience with this company. The home I was renting had been leased. I called up RYPM and talked with Joseph. I called and emailed him 24/7 and he never grew frustrated. He even found me a larger home then the one I was in before. I think the company and Joseph deserve more than 5 stars.

Piotr

29 December, 2022

Our experience with the Royal York PM was fantastic!!! We had a self-guided tour of the property for rent and that was very convenient. They also have a user friendly, straightforward, online system to complete the application. I made a mistake when submitting my application and Olger helped me with re-submitting a new application with no headache. Within 24 hours of submitting the application we received the approval email. I needed more time to go through the lease details and make the final decision, so they kindly extended the deadline for us. Also communication was excellent. Always responsive.

Aubrey

29 December, 2022

They are amazing! They are affordable and beautiful and safe places to live. I've been with them for about 4 years and they have the best service. You won't be disappointed.

Arfa

29 December, 2022

Right from the moment we applied, the entire staff was attentive, prompt and wonderful to deal with! I would like to thank Jonida for being so kind and patient with us, she really helped us with the documents and the moving in process.

Syed

29 December, 2022

We have been in business with Royal York Property Management for 3 years, if there are 6 stars I would give them 6 stars. Very professional team, responsive and supportive in many ways from legal advice/paperwork to finding technicians to fix malfunctioning appliances. Worth the money to hire them as property management.

Mark

29 December, 2022

I was terrified because I was going to have to find tenants for my first investment property during a pandemic. Royal York Property Management was amazing in reassuring and answering all my questions. They found amazing tenants and not only could I tell they had my best interests in mind but I also felt that the tenants would be well taken care of as well. Happy tenants, happy landlords what more could you ask for. I definitely would recommend them and will use them again in the future.

Yassine

29 December, 2022

The team at Royal York Property Management managed to rent out our property super fast. From their easy-to-use system to tenant screening, and creative marketing, we have been very impressed by the job they have done so far.

Anonymous

29 December, 2022

I spent a lot of time looking at different property management companies. It’s a major decision in my opinion to get the correct company to manage your property and I couldn’t be happier with the decision I made to go with Royal York Property Management. I have been working directly is incredible and has been amazing in the entire process! All in all super satisfied!

Bobbie

29 December, 2022

I have been with Royal York Property Management for almost 5 years, and they have been great. They always answer promptly to any questions I have and are really easy to work with. Their service is exceptional and they have saved me a lot of money.

Nicole

29 December, 2022

My experience with Royal York has been outstanding. The property manager, Matthew, is very responsive and always available to answer questions. All tenant requests were channeled through work orders which I was copied on. Everything was very transparent and I would recommend them to any landlord looking for quality service at a good price.

Rebecca

29 December, 2022

I am extremely satisfied with the services provided by Royal York! To start with, the team at Royal York Property Management is friendly, knowledgeable, caring, and super attentive. The response time to get back to me with answers/action to my questions/requests is fantastic! Secondly, I really appreciate the full transparency during the signup process of their services, all the fine print has been clearly explained and what has been promised is actually delivered. As a landlord who lives in another (far away) state, it gives me an incredible piece of mind to trust Royal York with the management of my property. Well done!!

Anonymous

29 December, 2022

I have dealt with Royal York Property Management for a number of years. They are professional, courteous, and diligent in maintaining & renting your property. They also take a genuine interest in their client's behavior. They treat each property like it's their own. If you're looking for a property management company, I can't recommend them higher.

Dan

29 December, 2022

We engaged Royal York Property Management late last year to help us find a tenant and manage our property. Right from the beginning, the staff was very responsive and professional - they gave us sound advice during the screening process and did a thorough assessment of each of the prospective renters. We came to rely on them quite quickly and they have delivered. We are satisfied customers.

Aly

29 December, 2022

Joseph is amazing, He helped me to find a perfect place and rent it. The service he provided was just amazing. He went above and beyond to find me a good place within my budget. The market is currently crazy, so it is nice to find someone who does a good job. Thank you joseph. Highly recommended . Lets see how it will work out in the next couple of weeks and update this review. 2 month later, this company is one of the best for renters. Great price and amazing after service. Had some minor issues in the condo. They were able to manage all issues perfectly and it was very fast as well. Thank you so much and will definitely recommend you to anyone who is looking to move.

Rubina

29 December, 2022

This is crazy, they presented me an offer in 3 days. The tenant is moving in on the 1st of July and that's the earliest move in date I had originally thought of. I thought my rental was going to stay on the market for years. Very thankful to rypm and the team!

Dorothea

29 December, 2022

Seen Royal York Property Management as an AD on Facebook and I clicked on it and wondered why it sounded so familiar and then i remembered my friend told me how fast they leased his apartment. I was trying to remember the name for about 2 days and so I was happy when I found it because I needed some properties of mine leased and I called them up and their leasing department made everything so easy for me. Legitimate and quality tenants in 6 days. Fastest experience yet.

luiza

29 December, 2022

It was such a stressful experience for me and my family to have to deal with the tenants that we currently had living in our unit. Finally their lease term ended and we were able to get our unit back. They left it in a horrible condition. I reached out to Royal York for tenant placement and felt embarrassed when their property specialist came in for the assessment.. I explained the situation and they recommended a couple of work to get done in order to increase the rental price. It only made sense that I retained them for it, which I did and it went great. They were able to get the unit rented out at our asking price and when the tenant moved in, they sent me a detailed report of the current condition of the unit with photos and videos. I found this very professional from them.

Anonymous

29 December, 2022

The onboarding and support that I received from Royal York was exceptional. I got a very helpful meeting with one of their property specialists, and then I received a call from my account manager who would help me understand the offers I received better, would always go to leasing for any questions I had. Very smooth process and now I know I never have to worry about tenants not paying rent.

Anonymous

29 December, 2022

They were very good with the tenant placement; my unit was advertised well, showings were taken care of at no charge, and I would receive daily updates from them. I was a bit of a nuisance at first from the experience I've had before with realtors and they were very understanding. I would royal york is the go to place, especially if you're struggling financially, as they can set up payment plans for you to pay their fees on the following month and you don't pay anything up front.

John

29 December, 2022

This review is long overdue but better later than ever. I have been working with RYPM for a while now and when they first reached out to me to discuss what they had to offer and said they had qualified tenants, I thought it was just a sales pitch, and when they said they would take care of any maintenance issues for me without me having to jump in from being scared I would lose rental income if I didn't take care on time, I also thought that was part of the sales pitch. Well, that's exactly what has been happening. I am extremely satisfied with how responsive they are and how they take care of the whole correspondence, the quality of tenants I have had for all 13 of my units, where I've neveer had to worry about not getting paid rent and how I know if something goes wrong, I'm receiving an update right away and can have rypm get it fixed for very affordable prices. Pretty satisfied, good job guys!

Anonymous

29 December, 2022

I had a very pleasant conversation with RYPM when I first reached out to them as I was interested in their property management services. They explained how the process would be like and even gave me very good advice as I was having major issues with the tenants living in the basement. They're now on a payment plan thanks to RYPM and it's been months now I haven't had any issues.

Anonymous

29 December, 2022

We are really satisfied with the work that Royal York Property Management, is carrying out with our property. They are outstanding brokers and managers, and we feel happy to entrust them with the management of our property. We fully recommend them.

Anonymous

29 December, 2022

We moved to Switzerland and decided to rent out our condo in Toronto. Royal York property management listed our unit, our ads looked amazing and we got an account manager who kept us updated all the time during the leasing process and the offers we received prior to that. We were confirmed non residents of Canada the month after and they even remit to Canada Revenue Agency on our behalf and file our NR6 tax. We always receive rent in time and we never have to worry about a thing since then. Communication is always fast, we were brilliantly guided through the entire rental steps and documenttation, and on top of everything we now feel that our condo is in good hands!

Stephanie

29 December, 2022

My brother and I were looking to rent out a unit in Toronto for months. We were staying on an airbnb during the process and going from showing to showing and seeing condos that looked nothing like the photos we had seen online was getting tiring for us and costing us money. We both have very good jobs and even though we would tell the real estate agents to give us new recommendations, they would send properties that were nothing like what we were looking for. We came across Royal York Property Management on a facebook ad and went through their listings. Immediately scheduled a showing and the first experience that we had with their leasing agent was nothing like what we were used to. They were very professional and transparent when it came to the leasing process we had to go through. The whole experience was seamless and their team was very responsive.

Anonymous

29 December, 2022

When you buy an expensive condo, Building Management is supposed to take care of it but their useless board of directors would do nothing but raise the fees for amenities, which is why I ended up taking care of it myself. It got very stressful and expensive, because I had to drive for hours only to find out that the issue reported from building management as "huge", was just a tenant complaint. My friend told me about royal york and I filled out a form they had to get a meeting booked. I got a very good impression of them and decided to go ahead and sign up. I have come to the point where I don't have to worry about anything, because rypm even collects my rent. They're also very responsible when it comes to issues reported by the tenant and always inform you.

Grace

29 December, 2022

I am not the type to usually put up reviews but I wanted to share the incredible experience I had with royal york and how hard working their employees are. I wanted to rent out a condo that I saw on their website and was having trouble going through the application process. I called one of their representatives and they stayed on the line for an hour with me walking me through it. Once completed they were able to send me a follow up within the same day and schedule a showing. The showing was very informative and I always had someone to let me know of the next steps. A seamless experience and I successfully moved in to a cleaned unit.

Anonymous

29 December, 2022

I wanted to keep the costs down and went with royal york because of how little they charge monthly for property management. I have been getting top notch customer service with 1/4 of what I was paying before..

Anonymous

29 December, 2022

Always responsive, great customer service and they will actually have someone on the phone for you who has info on your case, which proves that they should have a great system that they work with and not just someone from a call centre to say "Hello" and "we're sorry we can't help you call at this time". Don't know how royal york does it but good job to everyone there who works this hard.

Jerome

29 December, 2022

Thanks to Joseph,my long search for a home became very simple and easy.He took his time and assisted me in every step of getting approved.Very kind and respectful person.5 star for Royal York anyday!!

Leandri

29 December, 2022

They have been managing 4 of my units for years now and I've never had a thing to worry about. Money is always deposited in my bank, we never get to worry about it and we even forget sometimes..

Anonymous

29 December, 2022

I have been looking for a property management company for the longest time. I have worked with a couple of them and it would always come down to me cancelling the contracts because as soon as it came to an issue that the tenant reported, all they cared about was to make money from me and not resolve the issue, which would result to the tenant not paying rent. Trust me, I'm not a bad landlord. I get my responsibilities and I always do my best to have a good tenant-owner relationship, but I'm not in Toronto most of the time and can't manage to always be on top of my stuff!! I have been lucky enough with the first tenant I had years ago because they eventually moved out themselves and I was only at a loss of a couple months of rental income. The second tenants however, they were giving me many problems and their case was strong because apparentely I "ignored" their hvac emergency WHEN I REALLY DIDN'T, the management company I was using just never informed me. Long story short, it had been months since I had received ANY rental income. I was looking through management companies who also dealt with legal issues and I found royal york while googleing around. I obviously was extremely skeptical because of all this experience so I just wanted them to deal with this legal issue at first. I had a 15 minute talk with their lawyer, who was very upfront about it and told me it was going to take awhile. It did take a month or two for the hearing to be schedule and the representation I had on the LTB was EXCEPTIONAL! The lawyer I hired through them was dressed super professional, logged in exactly on time and made such great impression to the judge. The second hearing they ordered for the tenant to be evicted in 30 days. This was amazing news to me. I then hired them for tenant placement and had a meeting with Drita, one of their property specialists. Drita was a lovely girl who gave me a thorough explanation of how the process works. She even help me clean up the unit a bit so we could start with taking photos right away. She also took a video, walkthrough one and she was speaking so carefully. 5 days in a contract with them I received an offer. A couple with great income and amazing credit score, I approved them. They moved in on the 1st and put a deposit of 6 months of rent upfront. They also did some construction work on my unit and turnover cleaning prior to the tenant occupying. They sent me an email 3 days before the tenant moved in that they were going to do a move-in assessment. I find that very professional and responsible of them. These move-in assessments save up so much time for in future if tenants claim something's wrong. I would like to thank Andrea, Drita, Sarah, Lisa. All 4 independent, capable and educated women who turned my property from a nightmare to a source of income again.

Anna

29 December, 2022

I have been a client of royal york for a long time but recently they seem to have a grip of what they're doing and there have been major improvements. I'm pretty satisfied and I recommend them overall. Their management monthly rate is also very affordable.

Ashley

29 December, 2022

Was looking at condos for rent near my new job and found tons of their listings online. I will go for something that looks organized and aesthetically pleasing, which their ads did. The leasing team was helpful, friendly, helped me through the process and found movers for me, scheduled everything at no charge. Don't be a hard client and you'll have great, amazing customer service. I've worked customer service myself, you won't get the best out of people by humiliating them! Good job royal york and thank you!

Amber

29 December, 2022

Best company and customer service I've ever had to ring ever in my life without having to explain myself a thousand times with background noise in the other side and people who wont understand what I'm talking about. You know rypm has great customer service when they don't have to transfer you to 5 different departments so you get your answer.

Anonymous

29 December, 2022

At first I didn't know how to feel about "rent increase guaranteed", until my rent was actually increased during the most difficult time. I was doing well when I first rented out my property, but you never know how life goes and what will be brought to your table. I appreciate it, I appreciate you keeping my expenses low and my income high.

Betina

29 December, 2022

As a tenant, I have to say that it feels great to have whoever is dealing with the lease of the property to care about who's moving in other than who's paying you. At the end of the day, we're the ones giving the money and still don't get the best treatment. With royal york I didn't feel that and the whole process I felt appreciated, I was always responded too and received help from their team. Don't have anything else to say other than I am super impressed with the way the leasing process went.

Michelle

29 December, 2022

As a landlord, I can definitely say I've been treated right and dealt with professionals while working with Royal York Property Management, and I mean it. I can finally break even on my investment property and even though sad, with these prices going up like crazy? I unfortuantely mean it..

Brian

29 December, 2022

I reached to them after looking at their ad on television about their tenant placement services. At this point I was fed up with Real Estate Agents, going from pointless meetings to another pointless meeting with no offers to be seen nor updates about what's going on. I received an offer from this one real estate agent THROUGH EMAIL. Immediately I thought this was a red flag so I went for a Property Management company. When I contacted them, Brian was very helpful and scheduled me in for an in person meeting with their agent Drita. Drita was very helpful, she told me a lot about the rental market, did an assessment of my property, informed that the real estate agents had UNDERPRICED MY UNIT. I was so surprised by how good this meeting went and I wanted them to advertise my unit already. Bare in mind, this meeting was at NO CHARGE!! Drita also informed me that they would list my unit on every platform as a TOP AD, which is super expensive and if I would have done myself, I would've spent the last month's rent already.. The photos amazing, virtual tour super professional, very thorough explanation and at no doubt I would receive an offer. I did receive one whithin 8 days of the unit being listed. Great agreement, professional, legitimate and had some very helpful additional terms for both tenants and owners. My mom was sceptic about this but when she saw the results, she was very surprised. We have now also hired for property management, and they have a rental guarantee program where if the tenant defaults on rent, they will cover it. Amazing rates, super helpful and seamless experience, definitely recommend!

Sabina

29 December, 2022

Getting your property ready for rent is always very time consuming. From cleaning, to making sure it's painted properly. That thing really makes a difference on how much you're gonna end up renting it for. It feels great to have someone take care of maintenance before and after leasing it out, the leasing process and managing throughout the term. I like RYPM's business model.

Anonymous

29 December, 2022

Always seemed to struggle with the concept of how people make consistent income. My parents always gave me the understanding that you have to work on it at a young age. After working for a while and making some type of income, I wanted to have a consistent one, where I don't have to worry about having to work longer hours at work to make decent income. My father has given me a house but it wasn't in the best condition and options to finance it were just home equity, conventional loans mortgage loans and other stuff that I'll be tied up to all my life. I found Royal york through a friend of mine. I had seen their ads often on CP24 but really thought it was just another company who claims to be exceptional but really isn't. It seemed like they were overpromising.. I reached out to them to discuss what the options were and they told me I could renovate my house and get it rented out for a much higher price. The renovation was huge, they were able to get it done fast and affordable (I also had no idea how to work with these things so really this was amazing news to me). I signed up through a payment plan where they keep an amount from my rental income each month. THIS IS INVESTMENT and I'm not tied up to them for life. I've been paying a couple hundred bucks a month, receiving rent regularly and they take care of maintenance issues here and there reported by the tenants. Had to share this amazing experience so you guys as having an extra income of $3000 a month and going on a payment plan without absurd extra fees and headaches is life changing.

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