Akash Swami Him/He
Maintenance Coordinator
Languages
- English
Responsibilities
He is responsible for managing various communication channels, including inbound calls, text messages, emails, and social media interactions related to maintenance issues. He effectively handles transition work orders and maintains regular contact with property owners, tenants, and technicians to promptly address and resolve maintenance concerns.
Additionally, he is in charge of managing maintenance emergencies as they arise and engaging in negotiations to obtain competitive quotations from technicians and property owners.
About
Kamran Tak is an Operations at Royal York Property Management.
Starting as a Customer Care Executive at Diwaker Tracom Pvt. Ltd., Akash gained firsthand experience in handling customer queries, providing product information, and ensuring customer satisfaction. This role not only developed his communication skills but also instilled in him a sense of responsibility and the ability to handle diverse customer needs efficiently.
Transitioning to Teleperformance as a Technical Support Executive for Adobe, Akash delved deeper into technical troubleshooting, supporting clients with software-related issues, and providing solutions in a fast-paced environment. His role involved not only resolving technical queries but also demonstrating empathy and professionalism in customer interactions.
Moving forward, Akash continued to refine his skills in the IT support domain, working as a Service Desk Agent at Tech Mahindra and later as a Service Desk Engineer at Ascension. Here, he showcased his expertise in level-1 troubleshooting, Service Now ticket handling, and Active Directory management.
Furthermore, Akash's commitment to professional development is evident from his completion of a course in Music Production and Sound Engineering from BeatFactory Academy, Mumbai. Akash is poised to excel in diverse professional settings, contributing effectively to the success of any endeavor he undertakes.
