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Request to Review an Order |
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Instructions |
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Section A: Who can file a Request to Review an Order...........p. 1
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Section B: Deadline for filing a Request..................................p. 2
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Section C: Reasons for making a Request.................................p. 3
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Section D: How to complete a Request .................................. p. 4
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Section E:What to include when you file a Request .................p. 5
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Section F:How to file a Request ..............................................p. 5
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Section G:What to do if you have any questions ......................p. 5
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Any party to an order issued by the Landlord and Tenant Board (the LTB) may file a request to review an order. As well, any other person directly affected by the outcome of a particular order may file a request to review the order.
The LTB will only consider a request to review a final Order, or an Interim Order which affects the rights of a party in a final way.- the party believes the order contains a serious error, and/or
- the party was not reasonably able to participate in the proceeding.
- An error in jurisdiction (the Board did not have the authority to decide the issue, or the Board applied the Residential Tenancies Act, 2006 in a situation where it did not apply).
- An error in procedure that might have caused prejudice to a party (e.g. failing to comply with the rules of natural justice)
- An unreasonable exercise of discretion (e.g. a decision falls outside the usual range of remedies or results and the Member has not explained the outcome in the order).
- The person requesting the review was out of the country, in hospital or in police custody when the notice of hearing was served and/or the hearing was held.
- The notice of hearing and other documents were served incorrectly (e.g. to the wrong address or to the incorrect individual).
- The party was unable to attend or ask for an adjournment of the proceeding because of a sudden illness, family crisis, extreme weather or transportation problems.
A request to review an order or decision must be made to the LTB no later than 30 days after the date the order was issued.
If the request is made after the 30-day deadline, the person making the request must also make a request to extend time. The Request to Extend or Shorten Time i is available from the LTB website at tribunalsontario.ca/ltb.Before filing a Request to Review an Order, you should review the LTB’s Interpretation Guideline #8, Review of an Order, and Rule of Practice #29 Review of Orders, to assist you in completing your request. This Guideline and Rule of Practice are available from the LTB website at tribunalsontario.ca/ltb.
A Request to Review an Order can be made by a party affected by an order if:The Request to Review an Order is not an opportunity for a party to have their matter heard a second time if they are not satisfied with the Board’s decision.
What is a “serious error”?
The following are some examples of what may be considered a serious error:When is a party “not reasonably able to participate” in a proceeding? The following are some examples of when it may be found that a party was not reasonably able to participate in a proceeding:
Read these instructions before completing the application form. You are responsible
for ensuring that your request is correct and complete. Follow the instructions
carefully when you complete the request form.
The information you fill in on the form will be read electronically; therefore, it is
important to follow the instructions below:
- Print clearly or type and do not touch the edges of the boxes.
- If there are more boxes in a line than you need, start from the left and leave the extra boxes blank.
- Do not fill in boxes that do not apply to you (for example, if you do not have a fax number, do not fill in boxes in the space marked “Fax Number”).
- If the instructions tell you to shade a box or a circle (for example, circles marked “Yes” or “No”), shade the box or circle completely.
PART 1: GENERAL INFORMATION
Requester’s Information
Shade the appropriate circle to indicate whether you are a landlord, tenant, co-op,
co-op member or other party.
Fill in your name and address. If the requester is a company, fill in the name of the
company under “First Name”. Include both daytime and evening telephone numbers
and a fax number and e-mail address, if you have them
Unit, Building or Complex Covered by the Request
Fill in the complete address of the rental unit, including the unit number (or
apartment or suite number) and the postal code.
If the street name includes a direction that will not fit in the five spaces provided
(such as Northeast) use the following abbreviations: NE for Northeast, NW for
Northwest, SE for Southeast, SW for Southwest.
Example:
If the address is: #208 at 1120 Mayfield Road North, London, this is how you
should complete Part 1 of the application:
Other Parties to the Request
Shade the appropriate circle to indicate if the other party to the request is the
landlord, tenant, co-op, co-op member or other party.
Fill in the other party’s name and address. If the other party is a company, fill in the
name of the company under “First Name”. Include both daytime and evening
telephone numbers and a fax number and e-mail address, if you have them.
If there is more than one other party, provide the names, addresses and telephone
numbers of the additional other parties on the Schedule of Parties form which is
available from the LTB website at tribunalsontario.ca/ltb.
PART 2: REASONS FOR YOUR REQUEST
Shade the appropriate box or boxes to indicate whether you believe the Board made
a serious error, and/or you were not reasonably able to participate in the proceeding.
In the space provided, describe in detail the serious error you believe is contained in
the order or explain why you were not reasonably able to participate in the
proceeding. As well, indicate how you think the order should be changed if your
request for review is successful.
Important: A party may only file one request to review an order so it is important to
include all your reasons. If you do not convince the Board that there may be a
serious error in the order, or that you were not reasonably able to participate in the
proceeding, your Request to Review an Order may be dismissed without further
consideration.
On the form, shade the appropriate circle to indicate if you are asking the Board to stay (put on hold) the order you want reviewed, or lift (remove) a stay.
- If you are requesting that the Board stay (put on hold) the order you want to review then, in the space provided on the form, explain why the order should be stayed. An order that is stayed cannot be enforced.
- If the order you want reviewed has been appealed to the Divisional Court, the order is automatically stayed and the Board cannot consider your Request to Review an Order unless it first decides to lift the stay of the appeal. In the space provided on the form, indicate if an appeal has been filed with the Divisional Court and explain why the Board should lift (remove) the stay resulting from the appeal.
PART 3: SIGNATURE
If you are the requester, shade the circle marked “Requester”. Then, sign the review
request and fill in the date.
If you are the representative shade the circle marked “Representative”. Then, sign
the review request and fill in the date.
REQUEST FOR ADDITIONAL SERVICES FORM
The LTB wants to ensure that everyone who uses its services can ask for and
receive accommodation and/or French Language services in order to be able to
participate in its proceedings on an equal basis.
Shade the appropriate box or boxes on the form to indicate whether you need
accommodation under the Ontario Human Rights Code, French-language services
or both. The LTB will not include a copy of this form when we give the other parties a
copy of the request form. However, the information will be included in your
application file. The file may be viewed by other parties to the request for review.
If you require accommodation under the Human Rights Code, explain what services
you need in the space provided.
PAYMENT INFORMATION FORM
Complete this form to provide the LTB with the information required to process your
request. Your request will not be accepted if you do not pay the fee at the time you
file the request. If you owe money to the LTB as a result of failing to pay a fee or any
fine or costs set out in an order, your review may be refused or discontinued.
You may request a fee waiver if you meet the financial eligibility requirements set out
by the LTB. You will need to complete the Fee Waiver Form which is available from
the LTB website at tribunalsontario.ca/ltb. For more information about fee waivers
and the eligibility criteria, go to the fee waiver rules and practice direction on the
Rules of Practice page of the LTB website.
Payment Method
Shade the appropriate box to show whether you are paying by cash, debit card,
money order, certified cheque, Visa or MasterCard. You cannot pay by cash or debit
card if you are filing your review request by fax or mail. If you are paying by credit
card, include the cardholder’s name and signature, the card number and expiry date.
The information you fill in on this part of the form is confidential. It will be used to
process your review request, but will not be placed on the application file.
To file this request, you must include the following:
- The completed Request to Review an Order form,
- The fee (listed on the cover page of the request)
1. By Person
To find a list of LTB office locations visit the LTB website at
tribunalsontario.ca/ltb. You can also call the LTB at 416-645-8080 or 1-888-332-
3234 (toll-free).
If you file your request in person at an LTB office, you can pay the fee by cash,
debit card, certified cheque, money order, Visa or MasterCard.
2. Mail
Mail your Request to Review an order to the nearest LTB office.
To find a list of LTB office locations visit the Contact the LTB page at
tribunalsontario.ca/ltb. You can also call the LTB at 416-645-8080 or
1-888-332-3234 (toll-free).
3. By Fax
You can fax your request to the nearest LTB office. To find a list of LTB office
fax numbers visit the Contact the LTB page at tribunalsontario.ca/ltb. You
can also call the LTB at 416-645-8080 or 1-888-332-3234 (toll-free).
4. Local ServiceOntario office
Please visit ServiceOntario Centres for a list of loca
You can visit the Frequently Asked Questions page or the Contact the LTB page at
tribunalsontario.ca/ltb..
Call the LTB at 416-645-8080 from within the Toronto calling area, or toll-free at
1-888-332-3234 and speak to one of our Customer Service Officers..
Customer Service Officers are available Monday to Friday, except holidays, from
8:30 a.m. to 5:00 p.m. They can provide you with information about the Residential
Tenancies Act, 2006 and the LTB's processes; they cannot provide you with legal
advice. You can also access our automated information menu at the numbers listed
above 24 hours a day, 7 days a week.

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