Responsibilities
About
Ajay Kumar Poonia is a dedicated and highly motivated professional with extensive experience in customer support and team leadership. Having served as a Senior Customer Support Associate at Think And Learn Pvt Ltd (Byju’s), Ajay excels in interacting with customers through voice processes, maintaining high satisfaction levels, and exceeding sales targets. His previous role as a Team Lead at Uber India showcased his ability to manage and train sales associates effectively, improving processes and enhancing partner experiences. Ajay also possesses a strong background in insurance, having successfully recruited and coached agents at Max Life Insurance Co Ltd, significantly boosting agency performance. Equipped with a degree in Mechanical Engineering from Rajasthan Technical University, Ajay combines his technical skills with a strategic market approach and excellent communication abilities. His hobbies include meeting new people and learning from their qualities, underlining his open and engaging personality.
